Terms of service
Terms of Service
Welcome to Wellion. These Terms of Service ("Terms") govern your use of the Wellion website and your purchase of products from us.
By accessing our website, creating an account, or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing our products.
1. About Wellion
Wellion is an online store offering jewellery, accessories and related products.
Business Name: Wellion
Email: support@wellion.store
Website: https://wellion.store/
If you have any questions about these Terms, your order, or our products, please contact us at support@wellion.store.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful, fraudulent or unauthorised purpose.
- Attempt to gain unauthorised access to our website, systems or customer information.
- Interfere with the operation or security of the website.
- Copy, reproduce, distribute or commercially exploit website content without permission.
- Submit false, misleading or fraudulent information.
- Use our website in a way that could damage our business, website or customers.
We reserve the right to restrict or suspend access to our website where reasonably necessary.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours and prices are accurate.
However, the appearance of products may vary slightly depending on your device, screen settings, lighting or photography.
Please carefully review the product description, size, materials, specifications and other information before placing an order.
Unless expressly stated otherwise, our products are sold as jewellery, accessories or lifestyle products.
4. Product Information
Information provided on our website is intended to describe our products and their features.
Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Product information should not be considered medical advice. If you have questions about whether a product is suitable for you, please consult an appropriately qualified professional.
5. Pricing
All prices displayed on our website are shown in the applicable currency at the time of purchase.
We reserve the right to correct genuine pricing, typographical or display errors.
If an obvious error results in a product being listed at an incorrect price, we may contact you before processing your order to confirm whether you wish to continue with the purchase at the correct price.
Any applicable taxes, duties, shipping charges or other fees will be displayed where applicable.
6. Orders
When you place an order through our website, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email. This confirmation confirms that we have received your order but does not necessarily mean that your order has been accepted for fulfilment.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- The product is unavailable.
- There is an obvious pricing or product-description error.
- We suspect fraudulent or unauthorised activity.
- We are unable to fulfil the order.
- Information provided during checkout is inaccurate or incomplete.
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled order.
7. Payment
We accept the payment methods displayed during checkout.
Payments may be processed by third-party payment providers such as Stripe or other payment services made available through our website.
You agree to provide accurate and complete payment and billing information.
Where payment is processed through a third-party payment provider, we do not store your complete payment-card details on our website.
8. Shipping and Delivery
Orders are shipped using the shipping methods available at checkout.
Estimated delivery times are provided as guidance and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, postal delays, customs processing, weather events, public holidays or other unforeseen circumstances.
You are responsible for providing a complete and accurate delivery address.
For additional information, please see our Shipping Policy.
9. Returns and Refunds
Our returns and refunds are handled in accordance with our Returns & Refunds Policy.
If you receive a product that is defective, damaged, incorrect or does not meet applicable consumer guarantees, please contact us at support@wellion.store as soon as reasonably possible.
Please include your order number and relevant photographs or other information where appropriate.
Nothing in these Terms limits or excludes any rights or remedies that cannot legally be excluded.
10. Change-of-Mind Returns
Where permitted by applicable law, change-of-mind returns are subject to the conditions stated in our Returns & Refunds Policy.
Conditions may include requirements relating to the product's condition, packaging, time limits and return shipping.
These conditions do not affect any mandatory rights you may have under applicable consumer protection laws.
11. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or contains the wrong product, please contact us at:
Please provide your order number and photographs of the product and packaging where appropriate.
We will review the issue and provide an appropriate remedy in accordance with our policies and applicable law.
12. Intellectual Property
All content appearing on the Wellion website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Product descriptions
- Graphics
- Website design
- Text
- Images
- Videos
is owned by or licensed to Wellion unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish or commercially use our content without our prior written permission, except where permitted by law.
13. Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.
You agree to provide accurate information and to notify us if you believe your account has been accessed without authorisation.
We may suspend or terminate an account where we reasonably believe it has been used in violation of these Terms or applicable law.
14. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, website hosting services, analytics providers and other technology providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies or practices of third-party services, except where responsibility cannot legally be excluded.
15. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.
We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.
16. Prohibited Activities
You must not use our website to:
- Commit fraud or engage in unlawful activity.
- Attempt to obtain products or services through deceptive means.
- Interfere with website security.
- Introduce malicious software or code.
- Attempt to access information belonging to another customer.
- Scrape, copy or reproduce website content without permission.
- Use our website in a manner that could harm our business or customers.
17. Privacy
Your privacy is important to us.
Our collection, use, storage and handling of personal information is described in our Privacy Policy.
By using our website, you acknowledge that information may be handled in accordance with our Privacy Policy and applicable laws.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, website, services or legal requirements.
The updated Terms will be posted on this page together with a revised "Last updated" date.
Your continued use of the website after an update means that you acknowledge the updated Terms, subject to any rights that cannot legally be affected by such changes.
19. Limitation of Liability
To the extent permitted by applicable law, Wellion will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded, restricted or modified.
20. Governing Law
These Terms are governed by the laws applicable to the operation of our business.
Any disputes relating to these Terms or your use of our website will be dealt with in accordance with applicable law.
21. Contact Us
If you have any questions regarding these Terms, our products or an order, please contact us:
Wellion
Email: support@wellion.store
Website: https://wellion.store/
We will make reasonable efforts to respond to customer enquiries as soon as practicable.
22. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary, and the remaining provisions will continue to apply.
23. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy and other policies displayed on our website, constitute the terms governing your use of our website and purchase of our products, subject to any rights that cannot legally be excluded.
Thank you for choosing Wellion.